Job Description

Care Coordinator for Caregiving Agency

Are you someone who thrives in a fast-paced environment where every day brings something new? We're searching for a Care Coordinator who's ready to dive in someone who loves staying busy, being on the phone, collaborating with a team, and juggling multiple tasks at once.

At Tandem, Care Coordinators are at the center of it all: working with caregivers, supporting clients, making schedules run smoothly, and solving problems on the fly. If you're quick on your feet, love working on your computer all day, and get energy from a dynamic environment, you'll fit right in.

Tandem Care is redefining what it means to age at home. We're a one-stop shop for home care services, offering three distinct service lines that make care more flexible, more affordable, and more tailored to each family's needs:

• On-Demand Care: As-needed support without the commitment.
• Targeted Care: Scheduled, task-based visits at key moments throughout the day.
• Companion Care: Full-service, long-term support for those who need more daily help.

Our unique approach gives families better options and gives our team more opportunities to grow. With flexible visit models, no hourly minimums, and small, dedicated caregiver teams, we're helping clients live life on their own terms.

Why Join Tandem:

• Full-Time, Steady Hours: This is a full-time, consistent role no guessing what your schedule will be week to week.
• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you covered.
• 401(k) with Company Match: Invest in your future with our 401(k) program and company contribution.
• Paid Time Off: We believe in work-life balance and offer generous PTO.
• Fully Remote: Work from the comfort of your home while staying closely connected to your team.
• Structured & Organized: We offer way more structure, support, and systems than most home care environments you'll always know what's expected and have the tools you need to succeed.
• Impactful Work: Every call, every care plan, and every caregiver you support directly impacts someone's ability to stay safe and independent at home.

At Tandem, you're not just filling a role you're helping us build a better, more flexible future for home care.

What You'll Be Doing:

As a Care Coordinator at Tandem, you'll be the first point of contact for our clients and their families part customer service, part care planning expert. You'll serve as the liaison between our clients and the caregivers providing their support, ensuring that communication is smooth, expectations are clear, and care is consistently excellent. You'll also work closely with caregivers to coach, support, and problem-solve as needed.

Your day-to-day will include:

• Client Communication: Respond to client and family inquiries, provide updates, resolve concerns, and manage scheduling needs always with professionalism, empathy, and efficiency.
• Client Onboarding: Conduct in-depth assessments and develop initial care plans that set the foundation for a successful care experience.
• Care Plan & Program Management: Regularly review and update care plans based on caregiver feedback, visit notes, and scheduled care reviews. Ensure programs evolve with client needs.
• Caregiver Coaching (Client Care): Support caregivers by providing ongoing coaching and addressing any client-specific challenges that come up during service delivery.
• Client Satisfaction Check-Ins: Reach out proactively to ensure clients are happy with their care, gather feedback, and encourage reviews on platforms like Google and Yelp.
• Regional Team Collaboration: Participate in regular team meetings to share insights, troubleshoot issues, and contribute to improving how we deliver care.
• Documentation: Keep detailed, accurate records of all communications and updates to ensure continuity of care and smooth transitions between team members.

What We're Looking For:

• At least 2 years of experience working in a licensed home care organization.
• At least 2 years in a care coordination role or similar.
• Bachelor's degree preferred, but not required.
• Strong communication skills, detail-oriented, organized, and empathetic.
• Comfortable working 100% remotely and being on your computer/phone most of the day.
• Ability to handle a fast-paced, high-volume workload with constant context switching.

Ready to Join Us? If you're looking for a rewarding role where you'll stay busy, work closely with a supportive team, and make a meaningful difference every single day, we'd love to meet you.

Apply now and help us change the future of home care!

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