Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

d1dJRTh1QWhycXIwRUJmUU02UlRXZlNCdVE9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

Honda Dev. and Mfg. of Am.,LLC

Purchasing Senior Specialist Job at Honda Dev. and Mfg. of Am.,LLC

 ...Skills: ~ Bachelors Degree or equivalent experience (Business or Supply Chain Management Degree preferred)~2-3 years of Purchasing, Logistics Experience ~ Successful completion of CL3 level or equivalent years of experience in industry ~ Strong project management... 

Chester County Library System

Library Assistant Job at Chester County Library System

 ...122 Wallace Ave. Downingtown, PA 19335 * (***) ***-**** * Library Assistant/PT We are seeking a friendly, community-oriented,...  ...Microsoft Office skills. Previous customer service or retail experience is preferred. Physical abilities: Handle, lift, or... 

Royal Business Bank

Mortgage Loan Officer Job at Royal Business Bank

 ...Job Description JOB SUMMARY Responsible for soliciting, negotiating, underwriting and coordinating the closing of mortgage loans in compliance with the Banks lending policies and procedures; Develops business relationships with customers; Promotes business for... 

Securitas

Waikiki Security Officer Job at Securitas

Join the team at Securitas Security Services USA, Inc., a leader in the security services industry, as a Security Officer in Waikiki. This role is pivotal in safeguarding the assets, employees, and visitors of various high-profile sites. Our officers are supported with... 

The British Standards Institution (BSI)

Lead Generation and ABM Specialist Job at The British Standards Institution (BSI)

 ...We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Lead Generation & ABM Specialist Location: North America - remote BSI's Assurance division is hiring a Lead Generation & ABM Specialist to own the strategy...