Job Details:
Job Title: Customer Services Specialist II
Location: Franklin, TN (Hybrid) Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Central)
Work from home: Monday & Friday
Onsite: Tuesday, Wednesday & Thursday
Duration: 6 Months
Summary:
Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
Process agent onboarding contracts.
Verify insurance licenses, add appointments.
Work with agents to ensure records are complete and validated.
Utilize various systems and websites to ensure accuracy.
Job Responsibility
Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
Process agent onboarding contracts.
Verify insurance licenses, add appointments.
Work with agents to ensure records are complete and validated.
Utilize various systems and websites to ensure accuracy.
Required Qualifications
High School Diploma or GED (required)
1–3 years of customer service experience
Insurance industry knowledge (preferred)
Strong attention to detail and quality standards
Excellent organizational skills with the ability to prioritize and manage multiple tasks
Strong analytical and research skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills (emails, memos, letters)
Ability to handle confidential information reliably and tactfully
Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools
Ability to build and maintain effective working relationships with internal teams and external partners
Education
Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name :- Pihul Kumar Raj
Email :- Pihul@ustechsolutionsinc.com
Internal Id #- 25-55013
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