Job Description

Director of Technical Account Management, Customer Success

Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time

The Mission

Youre the cybersecurity co-pilot every enterprise trusts when their crown-jewel data is on the line. As the leader of Technical Account Management & Customer Success for a pioneering DLP AI platform , youll turn complex cybersecurity challenges into seamless winsonboarding global teams, preventing data leaks before they happen, and proving ROI that makes CISOs sleep better at night.

When a Fortune 500 security team panics at 2 a.m. over an exfiltration alert, youre the voice that turns chaos into control . When a nice-to-have becomes a must-have DLP policy, youre the one translating real-world cyber risk into product reality . Their cybersecurity victories become your adrenaline rush .

What Youll Actually Do (and why its next-level)

• Master the DLP AI Engine Speak fluent regex, ML classification, and behavioral analytics. Debug policy false-positives while briefing the CISO in the same breath.
• Orchestrate Zero-Friction Onboarding at Cyber Speed Build launch sequenceslive fire drills, policy simulators, executive playbooksthat get DLP AI live and enforcing in under 30 days .
• Run Customer Cyber Health Like a SOC Dashboard Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain .
• Fuel the DLP AI Roadmap with Frontline Intel Funnel raw cybersecurity feedbackthis endpoint is blind, we need USB control yesterdaystraight into sprint zero. Watch your insights ship as zero-day DLP defenses .
• Scale a World-Class Cyber Success Empire Player-coach today, general tomorrow: hire, train, and arm a team that turns every support ticket into a cybersecurity success story .
• Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums .
• Travel Like a Cyber Road Warrior (30%) Boots-on-ground for red-team workshops, CISO dinners, and turning pilot POCs into multi-year, seven-figure DLP AI deployments .

You, in Bullet-Proof Cyber Armor

• Cyber Empathy at Scale You read the SOC and the boardroom.
• DLP AI Ninja Can tune a policy in Postman while calming a frantic GC.
• Relationship Fortifier Turn one DLP champion into an internal cybersecurity sales force .
• Threat Data Bloodhound Spot exfil patterns like Neo sees code.
• Cyber Storyteller Make heres your PII leak map feel like a TED Talk on steroids .
• Bonus: Cybersecurity Scar Tissue Youve lived through a breach postmortemor stopped one cold.

The Fine Print (but make it epic)

• 70% Remote, 30% Cyber Field Ops Quarterly DLP War Rooms in Austin + fly-to-customer breach simulations.
• Arsenal Our DLP AI platform, Gainsight, Notion, Loom, Linear, and your unbreakable cyber charisma .

Why Youll Never Look Back

This isnt a job. Its command of the post-sale cybersecurity universe at the company redefining DLP with AI.

Youll report to the CRO, shape product with Engineering, and hold equity that moves when data leaks stop .

Plus, the perks? We secure what mattersincluding you. Benefits built for balance, growth, and peace of mind in a hybrid world (may vary by country):

• Health Benefits Full armor for you and your family.
• Hybrid Work Flex between home base and cyber HQ.
• Unlimited PTO Recharge to stay sharp on the front lines.
• Company Swag Rep the shield. Look cyber sharp.
• Lunch & Happy Hours Free fuel for late-night DLP policy jams.
• Snacks & Drinks Endless caffeinesome say the best coffee in cybersecurity.

Ready to lead the DLP AI revolution and own customer success like a cyber startup founder with Series B firepower? Drop your resume + a 3-bullet heres how I 10xd a cybersecurity outcome story.

Lets make our DLP AI the platform CISOs swear by in Slack.

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