Help Desk Analyst Job at Telnet Inc, Remote

eEdRSjgrSW5ySzM0RVJiV01xWlVYZitDdFE9PQ==
  • Telnet Inc
  • Remote

Job Description

Job Title: Help Desk Analyst

Location: Remote

Duration: 6 months

Job Description:

Key Responsibilities

  • Solution Design & Development
    • Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
    • Develop workflows, case lifecycles, business rules, and integrations with external government systems.
    • Build portals and self-service experiences tailored for citizens and government staff.
  • Implementation & Delivery
    • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
    • Implement proactive service delivery features to improve citizen engagement and transparency.
    • Ensure scalability, maintainability, and compliance with government standards.
  • Integration & Support
    • Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
    • Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
    • Maintain documentation of configurations, customizations, and processes.
  • Governance & Best Practices
    • Adhere to ServiceNow development standards and coding best practices.
    • Ensure compliance with public sector security, accessibility, and data privacy regulations.
    • Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications

  • Hands-on experience with ServiceNow CSM and/or PSDS modules.
  • Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
  • Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
  • Experience with platform security, including user access management and compliance.
  • Experience with Service Portal development and UI/UX customization.
  • 3+ years of ServiceNow development experience.
  • Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).
  • ServiceNow platform upgrades and health scans are a plus.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • Experience in Agile/Scrum environments.
  • Knowledge of public sector service delivery models and citizen engagement strategies.

Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day: 8

Time Zone: CST

Shift: 9:00 Am to 6:00 Pm

Job Tags

Remote work, Shift work, Weekend work,

Similar Jobs

Gentle Dental

Practice Manager Job at Gentle Dental

 ...At Gentle Dental, our Practice Managers are committed to and passionate about their practice. As the leader of the team, they ensure that...  ...is a plus Benefits: ~ Employee Assistance Program ~ Medical and pharmacy, dental, vision (for employees and their families... 

Kehe

Senior Manager of Communications Job at Kehe

 ...committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Senior Manager of Communications will lead our internal communications function and enterprise level external content. This role is critical in driving employee... 

Protus Realty Inc

Assistant Bookkeeper Job at Protus Realty Inc

 ...Professional development ~401(k) matching ~ Paid time off ~ Work from home ~$29/hr Full job description 24hr Bookkeeper,...  ...in Microsoft Word and Microsoft Excel (or equivalent Google Docs and Google Sheets)- Excellent written and verbal communication... 

Home-Aid Caregivers Flint

Care Coordinator ONSITE Job at Home-Aid Caregivers Flint

 ...the only people who receive exceptional careour team does too. We offer flexible scheduling...  ...lives. If youre passionate about coordinating highquality, personalized homecare...  ...annual merit reviews Flexible schedules & remotework options for careplan documentation... 

Clarvida - Tennessee

Care Coordinator Job at Clarvida - Tennessee

 ...their full potential to the table, ensuring long-term success for our team and those we serve. About Your Role: As a Foster Care Coordinator, you will provide intervention, manages client cases and acts as a resource link to children and families who desperately need...