Job Description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel's newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco's Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

The Assistant Director of Operations plays a vital leadership role in the overall success of hotel operations. This position supports the Director of Operations in managing and overseeing multiple departments - including Front Office, Housekeeping, and Food & Beverage - to ensure an exceptional guest experience, efficient operations, and alignment with the hotel's strategic goals.

Key Responsibilities:

• Assist in overseeing daily hotel operations to ensure a consistent, high-quality guest experience.
• Partner with department heads to ensure efficient staffing, training, scheduling, and performance management.
• Drive operational excellence by analyzing performance data and implementing process improvements.
• Ensure all departments comply with company standards, brand expectations, and regulatory requirements.
• Support the Director of Operations in developing and executing strategies to meet or exceed service, revenue, and profitability goals.
• Handle guest concerns and operational issues with a proactive, solution-oriented approach.
• Participate in budgeting, forecasting, and cost-control measures.
• Lead by example, fostering a positive and professional work culture aligned with company values.
• Assist in preparing for and leading daily stand-up meetings and operations reviews.
• Support recruitment, onboarding, and training efforts across operational departments.

This is a salaried position with compensation ranging from $106,800-$136,200.

We Offer Excellent Benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more

Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 3-5 years of experience in hotel operations, with at least 2 years in a supervisory or management role within the Rooms and Food & Beverage Division.
• Strong knowledge of hotel operations, including front desk, housekeeping, and food & beverage.
• Excellent leadership, interpersonal, and communication skills.
• Ability to work under pressure, manage multiple tasks, and solve problems efficiently.
• Proficiency in hotel management software and MS Office.
• Flexibility to work evenings, weekends, and holidays as required.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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