Job Description

Job Description

Job Title: Contact Ctr Rep - Scheduler

Location: Houston, TX 77401

Shift: 7am – 7pm CST (Any 8 hrs shift from this time frame)

Duration: 3+ months (14 Weeks)

Pay rate: $20.00 an hour on W2

Job Duties

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient, and professional manner.
• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information, and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.
• Working to achievable targets within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast-paced environment.
• To always represent the organization in a positive and professional way.
• Display a positive attitude and high level of commitment.
• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.
• Any other duties that may be assigned by your leader.

Skills Required

• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Education Required

• H.S. Diploma or GED- Required

Experience Required

• 2 years contact center, customer service, &/or other experience in a healthcare setting is required

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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